Responsible Gaming
Gaming Should Be Entertainment
At wbmedical.ca, we're committed to promoting responsible gaming practices. Online casino gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. Please gamble only with money you can afford to lose.
Age Verification
You must be at least 18 years of age (or the legal age in your province, whichever is greater) to participate in online casino gaming in Canada. We verify the age of all players during registration. If you are under the legal age, you are not permitted to use our services.
Warning Signs of Problem Gambling
If you recognize any of the following behaviors in yourself or someone else, it may be a sign of problem gambling:
- Chasing losses by gambling more to recover money lost
- Gambling with money needed for essentials (rent, bills, food)
- Hiding gambling activity from family or friends
- Spending more time or money on gambling than intended
- Borrowing money to gamble or pay gambling debts
- Experiencing mood changes, irritability, or anxiety related to gambling
- Neglecting work, school, or personal relationships due to gambling
- Failed attempts to reduce or stop gambling
- Using gambling to escape problems or negative emotions
- Feeling a need to gamble with larger amounts for the same excitement
Self-Help Tools & Responsible Gaming Features
We provide tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit over a specific period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose in a given timeframe
- Reality Checks: Receive periodic reminders about how long you've been playing and how much you've wagered
- Time-Out (Cool-Off Period): Take a break from gambling for a set period without closing your account
- Self-Exclusion: Permanently or temporarily close your account if you feel you cannot control your gambling
To access these tools, contact our customer support team or adjust settings in your account preferences.
Support Organizations & Resources
If you're struggling with problem gambling, help is available. Please reach out to one of these organizations:
Canada
- Responsible Gambling Council (Ontario) — www.responsiblegambling.org
- National Problem Gambling Services: 1-800-GAMBLER (1-800-426-2537)
- Gamblers Anonymous Canada — Local meetings and peer support across Canada
International Resources
- GamCare (United Kingdom) — www.gamcare.org.uk
- GamStop (United Kingdom) — www.gamstop.co.uk
- Gambling Help Online (Australia) — www.gamblinghelponline.org.au
- National Council on Problem Gambling (United States) — www.ncpgambling.org
These organizations offer free, confidential support and can connect you with counseling services, support groups, and treatment options.
Take Action Today
If you believe you have a gambling problem or are concerned about your gaming habits, please seek help immediately. There is no shame in reaching out—problem gambling is a treatable condition, and support is available.
Contact a support organization today. Your health and well-being are more important than any game.
Need Help?
If you have questions about responsible gaming features or need assistance, please contact our customer support team at wbmedical.ca or call the National Problem Gambling Services at 1-800-GAMBLER.